Product Guarantee

At Kenome, we are committed to delivering products that meet high standards of quality, craftsmanship, and care. Every product is carefully inspected before it is packaged and shipped

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Our Quality Promise

We stand behind the quality of our products. If your order arrives with a manufacturing defect or is damaged upon arrival, please contact our support team as soon as possible so we can review your request and provide an appropriate solution.

What Our Guarantee Covers

Our product guarantee applies to:

• Manufacturing defects.
• Products received in a damaged condition.
• Incorrect items received.

What Is Not Covered

The guarantee does not cover:

• Damage resulting from misuse or improper handling.
• Normal wear and tear from regular use.
• Damage caused by accidents or unauthorized modifications.

How to Request Assistance

If you believe your product is covered by this guarantee, please contact our support team and provide:

• Your order number.
• A description of the issue.
• Clear photos showing the product and the issue.

Our team will review your request and respond as quickly as possible.

Our Commitment

Your trust is important to us. We are dedicated to providing high-quality products and excellent customer support, ensuring every experience with Kenome reflects our commitment to excellence.